STRATEGIC PARTNERS SERVICES

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ABOUT SPS

Founded in 2001, the philosophy of Strategic Partners Services (as the name would indicate) has been to hire individuals with hospitality industry training and experience, as independent contractors  to provide sales and operational responsibilities under the leadership of Patrick Tinetti, Company President.


This staffing approach provides a wide range of expertise, operational background and sales effort. SPS offers five services primarily designed for the Hospitality Industry.

Strategic Partners Services (SPS) is an alliance 

of hospitality professionals 

with over 100 cumulative years experience 

in hotel sales, operations and event management.

Together with our extensive a network of Hospitality Business experts, we are able to provide input to evaluate or create new systems and organization, develop effective strategies, improve staff knowledge and efficiencies; and, overall increase your business staff productivity and bottom-line profit.

 

 

Strategic Partner Services Background

Strategic Partners Services (SPS), started as a full time business in January of 2002 with Patrick Tinetti, a twenty five year Sales and Marketing veteran with Hotel and Regional Management positions, as the Managing Partner.

 

Gayla Houser, long time President of the Troy Chamber of Commerce, and Mike Noune CPA, Hospitality Business Accountant and former controller with a variety of hotels, each as investment Partners.

 

The philosophy of Strategic Partners Services, as the name would indicate, was to hire individuals with hospitality business training and experience in hospitality business services as independent contractors to provide sales and operational responsibilities under the leadership of Mr. Tinetti. This staffing approach provided a wide range of expertise and sales efforts, while keeping expenses relatively low.

 

Initial services provided by Strategic Partners Services included Hotel Consulting & Training. Hotel & Resort Sales Support and Tournament Hotel Reservation Services. Event Services were added in 2006 when Strategic Partners obtained the services and systems by taking over the management of Fox Productions, a 18 year old business that provides general contractor services for rentals and services required by event planners.

 

Catering Services and Mystery Shop Services were developed over two years in 2006 and 2007 and in 2008, along with the Event Services business, became part of a new Business Entity under the name By Design LLC and doing business as Strategic Partners by Design.

 

Company Services

 

Consulting and Training

Using the collaboration approach to provide services for Hospitality Business, Patrick Tinetti joined efforts with Dr. Jeff Beck PhD, Assistant Professor in the Hospitality Business Department of Michigan State, in designing a three class sales curriculum which blends Dr Becks extensive academic and hotel human resources background with Mr. Tinetti's twenty five year experience as a commercial food service commissioned sales manager, hotel sales manager with multiple market experience, Director of Sales and Marketing, (Including the opening of three upscale full service hotels) and corporate management regional positions. The result is one of the most complete and sophisticated sales training curriculums providing hotel sales staff and managers at all levels outstanding skills and techniques to indentify and qualify new accounts, effectively plan solicitation efforts and sales presentations, and overcome obstacles to a sale.

 

Additional training available through SPS include customized classes for Human Resources, Guest Service, Alcohol Awareness Tips and Servasafe courses.

 

Strategic Partners also providing consulting programs for Full and Select Service Hotels including: Sales audits, marketing plan evaluation and strategic planning, rooms operation audits and sales manager target new account qualifying projects.

 

Event Services

Strategic Partners provide the role of a general contractor with this service by offering a variety of support levels companies or organizations to achieve success for a meeting or event.

 

Support levels include:

The rental of equipment required for a meeting or event in behalf of the planner

Provide entertainment and public speaker

Research venue options that best serve the client's needs

Negotiate the best prices to provide better value for the services and equipment by leveraging Strategic Partners' buying volume and supplier relations.

 

The objective with this service is to provide our clients with great ideas, increase staff productivity, and keep the expenses at or below the budget.

 

Hotel Sales Support

The Strategic Partners' Sales Support Service is designed to provide a Featured Group incremental sales coverage and leads from accounts not currently contacted on a regular basis by the hotel's sales staff. The objective is to identify event specs from our meeting planner contacts, source leads to the hotels after it has been determined by our sales staff that the hotel is a reasonable "good fit".

 

This service provides additional options for the meeting planners, saving them time, (without added cost). The SP sales manager efforts provide the Featured Hotels and Resorts an opportunity to book additional group rooms business (most which will typically include catering and recreational revenues) without wasting time with "no chance" leads for the properties and without duplicating sales efforts.

 

Strategic Partners Sales Support Service provides an extension of a hotel's property sales team and offers incremental market penetration. This service helps build awareness and provide greater sales success for the hotel in key markets.

 

Mystery Shop Service

Strategic Partners has developed a shop process and report templates that provide our clients need areas of to improve staff adherence to hotel service standards.

 

The SPS Shop process provides experiential as well as property standards feedback for hotel management. Our shoppers interact with staff and objectively document their experiences and observations through survey question responses and in-depth narrative comments. The feedback includes the shoppers opinion of staff attitude and efficiency, the same experiences presumably experienced by every day guests. Our shoppers are thoroughly trained in our system and most have hotel management experience in senior hotel management or sales positions .

 

The Shopper background and input provided yields a high level of consistency and meaningful input for management to improve its guest service and satisfaction.

Versions of the Strategic Partners' Mystery Shops include:

Full Hotel

Hotel Arrival

Hotel Sales Site Tour

Phone and E-mail Sales and Reservation Shops

Stadium and Theater Shops

Restaurant and Lounge Shops

 

Tournament Hotel Services

Strategic Partners Tournament Hotel Services provide:

Hotel negotiations at guest room rates that are equivalent or better than available to the general public.

Generate a preferred hotel list document to post on the Tournament Promoter's web site, mail or e-mail to registrants.

Reservations for the teams, participants and fans; Rebate invoicing and collection from the hotels.

 

The net result is less volunteer or staff works for the Tournament Promoters, an increase in hotel service for the tournament team and/or individual participants, and an additional revenue source. Hotels and the local community also benefit from the increase in room night demand and economic impact from sports tourists staying an average of 2 nights.

Overview
The philosophy of Strategic Partners Services, as the name would indicate, was to hire individuals with hospitality business training and experience in hospitality business services as independent contractors to provide sales and operational responsibilities under the leadership of Patrick Tinetti, Company President.. This staffing approach provided a wide range of expertise, operational background and sales effort. SPS offers five Services primarily designed for the Hospitality Industry. An overview of two primary Services is outlined below:
Consulting and Training
Using the collaboration approach to provide services for Hospitality
Business, Patrick Tinetti joined efforts with Dr. Jeff Beck PhD, Assistant
Professor in the Hospitality Business Department of Michigan State, in co-authoring a three class sales curriculum which blends Dr Becks extensive academic and hotel human resources background with Mr. Tinetti's twenty five year experience as a commissioned sales manager, hotel sales manager with multiple market experience, Director of Sales and Marketing,
(Including the opening of three upscale full service hotels), and corporate regional management positions.
Recently the key components of the sales classes were formatted into a e-learning
Course titled “Proactive Selling”. This Course is available on-line, student self directed and provides a sophisticated overview of the psychology of sales and key techniques of approaching prospects, the use of questioning to identify prospect’s needs and the use features and benefits in sales presentations to improve significantly sales managers booking conversion ratio and overall revenue generated.
Additional training available through SPS include customized classes for Human Resources, Guest Service, Alcohol Awareness Tips and Servasafe courses.
Strategic Partners Services also provides consulting programs for full and select
service hotels including: Sales audits, marketing plan evaluation and strategic
planning, rooms operation audits and sales office market segments and key account
evaluations, and competitive hotel group and transient rate surveys.
2
Mystery Shop Service
Strategic Partners Services has developed a shop process and report templates that provide
our clients need areas of to improve staff adherence to hotel service standards.
The SPS Shop process provides” experiential format”, as well as “property
standards “feedback for hotel management. Our shoppers interact with
staff and objectively document their experiences and observations
through survey question responses and in-depth narrative comments.
The feedback includes the shoppers opinion of staff attitude and
efficiency, the same experiences presumably experienced by
every day guests. Our shoppers are thoroughly trained in our system and most have hotel management experience in senior hotel management or sales positions.
The Shopper background and input provided yields a high level of consistency and meaniful input for management to improve its guest service and satisfaction.
Additional Information and Services Orders
The Strategic Partners Services web site : www.spservicesllc.com, provides
in-depth input on these and additional Services provided by SPS. Demos
and samples are also available through the website or by contacting staff
at: sales@spservicesllc.com or calling 248-393-5570.