STRATEGIC PARTNERS SERVICES

Loading

WHAT PEOPLE ARE SAYING

"We worked extensively with Strategic Partners Services in the area of Mystery Shops in order to compile a large amount of data for our training and development endeavors. Through the quantitative and in depth responses found in their reports, we were able to specifically target and benchmark our areas for greatest improvement.   Strategic Partners Services was also able to customize our reports for various venues and casino locations allowing us to strategically pinpoint our improvement areas. Our comparative analysis between departments and properties was benefited by the common percentage based scoring system they provided."   

- Deborah A. Capraro -

RIVER DES PLAINES CASINO, CHICAGO, IL


~


“The findings of the Strategic Partners Services Mystery Shop allow us to handle delicate employee training issues and standards objectively.” 

- Eric Centazzo, Director of Human Resources - 

SHERATON CHICAGO HOTEL & TOWERS


~


"At Marin Management, Inc., we have gained valuable information from each of the more than 40 hotel reviews provided to us by Strategic Partners Services. Our repeat and referral business has increased because we have improved our hotel guest services, sales professionalism and reservations performance. Strategic Partners Services pointed the way for our management team toward specific areas of potential improvement." 

- John Manderfeld CHA, President - 

MARIN MANAGEMENT


~


“I have had the pleasure of using Strategic Partners Services mystery shops for two hotels over the past six years. I choose to use the mystery shop to supplement the annual audits to provide more feedback and keep my team aware of our strong direction with guest service. We have used this valuable information and feedback to keep our associates aligned with our brand direction and guest service delivery. The mystery shop enables our management team to focus on the need areas while rewarding the mystery shop heroes.”

- Mike Feigenbaum, General Manager - 

THE WESTIN LOMBARD YORKTOWN CENTER

“Thanks for helping make the HSC Employee Appreciation nights such a success. You helped make the planning process relatively smooth and easy”

Sr. Meeting Planner, Meetings and Strategic Events
Dow Corning Corporation